Question and Q&A Mechanism

FAQ Library Construction

Technical Category: Covers the underlying problems of blockchain, such as block synchronization delay, analysis may be caused by network fluctuations, improper node configuration or on-chain congestion, and gives corresponding troubleshooting steps (check node network settings, restart synchronization process, monitor on-chain transaction flow, etc.); smart contract problems, such as execution errors, function call exceptions, with common error code explanations and repair guidelines; wallet security questions, for private key custody, multi-signature operation confusion, detailed description of safety regulations and emergency response methods.

Economic Category

Focus on the interpretation of token economics, explain the logic of token total adjustment, inflation/deflation mechanism triggering conditions; interpret the reasons for transaction fee fluctuations, related market supply and demand, network resource allocation strategy; analyze resource contribution reward calculation details to help users clarify the path of income generation and master the optimization of reward acquisition methods.

Operation Category

Includes registration and login troubleshooting, dealing with verification code not displaying, account password error prompts; transaction operation guidelines, resolve transfer failures, abnormal pending orders; detailed explanation of resource contribution steps, assist in solving computing power/storage access problems, and contribution statistical deviation problems.

Response process of the dedicated Q&A team

Once a user submits a difficult question (through a private message on the forum, group @administrator, or a dedicated problem feedback mailbox), the Q&A team guarantees the first response within 24 hours, confirming that the question has been received, and briefly asking for additional information. For routine and complex problems, a preliminary analysis and solution ideas will be given within 48 hours, with pictures, texts, and video demonstrations to assist understanding; for extremely difficult problems involving multi-technical intersections or deep economic logic, an expert consultation team will be formed within 72 hours to specifically tackle them.

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